We are an European independent brand based in Lisbon, Portugal, and we ship to Europe, the UK, and the US.

Your order will be shipped within two days after the purchase date through either CTT Expresso (Portugal) or UPS. It should be noted that we are a small company and although our team works hard to ship all orders as soon as possible, delays may occur.

After shipment of your order from our DC, an automated email containing your tracking number will be sent to you.

Keep in mind that international packages are subject to taxes and customs fees that are not calculated at check-out. Valsa Home has no control over these fees charged at the time of delivery. Please contact your country's local customs office to determine fees in advance.

Damaged or Faulty Goods: If goods are faulty, customers have 30 days to return them for a replacement or full refund.

Our recommendation for customers is to thoroughly inspect all items they receive within a period of 7 days. This includes checking both the quantity and quality of the product.

It is important to keep in mind that if the product is found to be defective as a result of misuse, alteration by you or others, or use in a way that is not intended, the warranty will be voided. 

If the product cannot be fixed, we will offer a replacement item. If replacement is not possible (e.g. if the product is no longer available), we will issue a refund.

If you need any support, please send a message to hello@valsahome.com and we will be happy to help you!

14-Day Cooling-Off Period:
Customers have the right to cancel and return an online purchase within 14 days of receiving the goods, with no need to provide a reason. We will issue a full refund, including the cost of standard delivery. The customer is responsible for the cost of returning the items.

If you need any support, please send a message to hello@valsahome.com and we will be happy to help you!