shipping + returns
Valsa Home is a European independent brand based in Lisbon, Portugal. We now ship from distribution centers in Portugal and the US, making delivery faster and easier for our customers, ensuring a smooth, hassle-free process with no customs fees.
We currently ship worldwide using trusted partners: DHL or UPS for Europe, and FedEx for the US and rest of the world. Orders are usually dispatched within two business days of purchase.
As a small team, we work hard to ship your order as quickly as possible, but please allow for occasional delays. Once your order is on its way, you'll receive an email with tracking details so you can follow it all the way to your doorstep.
If your region is not available at check-out, please email us at hello@valsahome.com, and we’ll do our best to accommodate your request.
If goods are faulty, customers have 30 days to return them for a replacement or full refund.
Our recommendation for customers is to thoroughly inspect all items they receive within a period of 7 days. This includes checking both the quantity and quality of the product.
It is important to keep in mind that if the product is found to be defective as a result of misuse, alteration by you or others, or use in a way that is not intended, the warranty will be voided.
If the product cannot be fixed, we will offer a replacement item. If replacement is not possible (e.g. if the product is no longer available), we will issue a refund.
If you need any support, please send a message to hello@valsahome.com and we will be happy to help you!
14-Day Cooling-Off Period:
Customers have the right to cancel and return an online purchase within 14 days of receiving the goods, with no need to provide a reason. We will issue a full refund, including the cost of standard delivery. The customer is responsible for the cost of returning the items.
If you need any support, please send a message to hello@valsahome.com and we will be happy to help you!