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Shipping information

We are an European independent brand based in Lisbon, Portugal, and we ship worldwide!

Your order will be shipped within two days after the purchase date through either CTT Expresso (Portugal) or DHL GoGreen Express International (which uses carbon-neutral shipping). It should be noted that we are a small company and although our team works hard to ship all orders as soon as possible, delays may occur.

After shipment of your order from our studio, an automated email containing your tracking number will be sent to you.

Shipping costs

Delivery time and costs:

Portugal Continental: 2 working days: €4,75

Portugal Açores + Madeira Islands: 2 working days: €8,90

Spain: 2-5 working days: €13

Germany: 2-7 working days: €16,25

The Netherlands, France, Austria, and Belgium: 2-7 working days: €21,95

Hungary, Romania, Croatia, Slovakia, Slovenia, Luxembourg, and Poland: 2-10 working days: €22,76

Greece, Italy (106 out of 110 provinces), Bulgaria, Estonia, Ireland, Latvia, Lithuania: 2-10 working days: €26

United Kingdom: 3-10 working days: €20

Balearic islands: 2-10 working days: €92

Sardegna: 3-10 working days: €115

Rest of Europe: 2-10 working days: €35

United States: 3-10 working days: €49

Brazil: 3-10 working days: €155

Rest of the world: 3-10 working days: €250

Please note, for any made-to-order items different delivery times apply, please check the information on the product page for more details.

Keep in mind that international packages are subject to taxes and customs fees that are not calculated at check-out. Valsa Home has no control over these fees charged at the time of delivery. Please contact your country's local customs office to determine fees in advance.

What should I do if my item is damaged or fauly?

Our recommendation for customers is to thoroughly inspect all items they receive within a period of fourteen days. This includes checking both the quantity and quality of the product. Should you encounter any issues or discrepancies, please notify us via email at hello@valsahome.com and provide a detailed explanation of the problem. If the need arises to return the product, we will supply you with a return label. It is important to keep in mind that if the product is found to be defective as a result of misuse, alteration by you or others, or use in a way that is not intended, the warranty will be voided. In the event that a problem arises with the product after the fourteen-day period has elapsed, we offer a two-month warranty on product quality. If this occurs, please contact us at hello@valsahome.com and we will work with you to find the best solution.

  • If the product can be fixed, we will take care of the repairs.
  • If the product cannot be fixed, we will offer a replacement item.
  • If neither repairs nor replacements are possible (e.g. if the product is no longer available), we will issue a refund.

How can I return an item?

If you are dissatisfied with a product, please send an email to hello@valsahome.com with "RETURN" in the subject line. In the email, please include a photo of the product you wish to return and an explanation for why you want to return it. If the return is possible and approved by our returns department, please note that the cost of shipping the item back will be your responsibility.

Any other question?

Please contact us via hello@valsahome.com or use the contact form available for you: